Job Description
Welcome to Horizon Hospitality Solutions, a premier organization dedicated to excellence in service. We are currently seeking a friendly and organized Part-Time Front Desk Agent to join our team in Charlotte, NC. This is a fantastic opportunity for motivated individuals looking to launch a career in the hospitality industry with no prior experience required.
Our Commitment: We value our team members and offer a supportive environment where you can grow professionally. If you have a positive attitude and a willingness to learn, we want to meet you!
Responsibilities
- Manage the front desk operations, ensuring a welcoming environment for all guests and visitors.
- Process check-ins and check-outs accurately, verifying personal and payment information.
- Answer incoming calls and emails promptly, answering general inquiries or redirecting as needed.
- Handle guest requests and resolve complaints with patience and professionalism.
- Perform basic administrative duties such as data entry, filing, and maintaining records.
- Assist with scheduling and coordination of daily operations.
Qualifications
- Must be at least 18 years of age.
- Strong interpersonal and communication skills.
- Basic computer proficiency and typing skills.
- Ability to work flexible hours, including weekends and holidays.
- A reliable and professional demeanor.
- Willingness to undergo background checks.