Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in our downtown Minneapolis hotel. We provide comprehensive training and career advancement opportunities for motivated team players.
As the first point of contact, you'll create memorable stays through warm hospitality, efficient check-in/check-out processes, and personalized service. Our supportive environment values personality over experience – we'll teach you everything you need to succeed!
Responsibilities
- Manage guest check-in/check-out procedures with precision
- Handle reservations and room assignments using PMS systems
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (typing, MS Office)
- Flexible availability including weekends/holidays
- Positive attitude and teamwork mindset
- Willingness to learn hospitality-specific systems
- No experience required – training provided!