Job Description
Join our award-winning team at the Metropolitan Grand Hotel, a premier luxury destination in the heart of Washington DC. We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays for international travelers and local dignitaries. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our renowned hospitality group.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries, complaints, and requests via phone, email, and in-person
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, security, and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Assist with luggage handling and valet services as needed
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license preferred for valet duties
- Basic knowledge of Washington DC attractions and transportation
- Flexible availability including weekends and holidays