Job Description
We are seeking a dedicated and personable Front Desk Agent to join our prestigious hotel in Charlotte, North Carolina. As a key member of our hospitality team, you will be the first point of contact for our guests, setting the tone for a memorable stay. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, we want to meet you.
Our team is committed to excellence, and we provide a supportive culture where every employee is valued. We offer competitive benefits, including health insurance, paid time off, and career advancement opportunities. If you are looking for a dynamic role in the heart of the Queen City, apply today.
Responsibilities
- Check guests in and out efficiently, processing payments and creating reservations using hotel property management software.
- Greet guests warmly upon arrival and provide personalized recommendations for local dining and attractions.
- Answer incoming calls promptly and route them to the appropriate department or guest.
- Handle guest inquiries, complaints, and special requests with patience and professionalism.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
Qualifications
- High school diploma or equivalent; some college preferred.
- Previous experience in a customer service or hospitality role is required.
- Strong computer proficiency, specifically with hotel management systems (e.g., Opera, StayNTouch).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Able to stand for extended periods and lift up to 20 lbs.