Job Description
Welcome to CityView Hospitality Group, where we are dedicated to providing exceptional experiences for our guests and a supportive environment for our team. We are currently seeking a friendly, energetic, and dedicated Hotel Front Desk Associate to join our team in the heart of Oklahoma City.
Don't worry if you are new to the industry! We pride ourselves on being an equal opportunity employer and offer comprehensive on-the-job training for candidates with no prior experience. If you have a great attitude and a passion for hospitality, we want to meet you.
As part of our team, you will play a crucial role in making every guest feel welcome and ensuring smooth hotel operations. We offer competitive pay, flexible scheduling, and opportunities for growth within the company.
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival and departure with a smile.
- Check-In/Check-Out: efficiently process guest registrations and payments using hotel management software.
- Communication: answer phone calls professionally and transfer messages promptly.
- Customer Service: address guest inquiries, requests, and complaints with patience and a problem-solving mindset.
- Lobby Maintenance: ensure the front desk area and lobby are clean, organized, and visually appealing at all times.
- Information Desk: provide guests with local information, directions, and recommendations.
Qualifications
- Reliability: Must be punctual, dependable, and able to work a flexible schedule including weekends and holidays.
- Communication: Excellent verbal communication skills and a professional telephone manner.
- Education: High school diploma or GED equivalent required.
- Computer Literacy: Basic computer skills and familiarity with POS systems or hotel software are a plus (training provided).
- Physical Demands: Ability to stand for extended periods and lift up to 20 lbs occasionally.
- Attitude: A positive attitude, strong work ethic, and willingness to learn are essential.