Job Description
Are you looking for a rewarding career in hospitality? We are currently seeking a friendly and professional Front Desk Agent to join our dynamic team in Charlotte, NC. Whether you are an experienced professional or just starting your career, we offer on-the-job training and welcome candidates with no prior experience.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a memorable stay. We pride ourselves on our excellent service standards and are looking for individuals who share our passion for hospitality.
Why Join Us?
- Competitive Pay: $15.00 - $18.00 per hour.
- No Experience Needed: Comprehensive training provided.
- Flexible Scheduling: Work-life balance is our priority.
- Great Benefits: Medical, dental, and vision insurance available.
- Career Growth: Clear pathways for advancement within the company.
Responsibilities
- Greet and Welcome: Welcome guests warmly upon arrival and provide a seamless check-in experience.
- Phone Operations: Answer and direct incoming calls professionally, taking accurate messages when necessary.
- Guest Services: Handle guest inquiries, resolve complaints, and assist with special requests to ensure guest satisfaction.
- Administrative Tasks: Manage the front desk console, including check-outs, billing, and processing payments.
- Maintenance: Maintain the cleanliness and organization of the front desk area and lobby.
- Team Collaboration: Communicate effectively with housekeeping, maintenance, and management teams.
Qualifications
- Communication: Excellent verbal and written communication skills.
- Attitude: A friendly, outgoing, and customer-oriented personality.
- Availability: Ability to work flexible hours, including weekends, evenings, and holidays.
- Computer Skills: Basic proficiency with computers and POS systems.
- Appearance: Professional appearance and grooming standards.
- Education: High school diploma or equivalent required.