Job Description
Join the Best in Louisville: Front Desk Agent (Part-Time) Opportunity
We are seeking a dynamic and welcoming Front Desk Agent to join our award-winning hospitality team. If you are looking to start a career in customer service and have a great attitude, we want to meet you! No prior experience is necessary; we provide comprehensive training to help you succeed.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer flexible scheduling, a supportive work environment, and opportunities for advancement within our company.
Responsibilities
- Greet and Welcome: Provide a warm and professional greeting to all guests upon arrival and departure, ensuring a memorable first impression.
- Guest Services: Assist guests with check-in and check-out processes, answer questions about local attractions, and handle special requests promptly.
- Communication: Answer incoming phone calls with a polite and helpful demeanor, managing inquiries and directing calls to the appropriate department.
- Administrative Support: Maintain accurate guest records in the computer system, manage correspondence, and handle mail and packages efficiently.
- Front Office Maintenance: Keep the reception area organized, clean, and presentable at all times to reflect our high standards of service.
- Problem Solving: Address guest concerns or complaints immediately and escalate issues to the management team when necessary to ensure guest satisfaction.
Qualifications
- Attitude: A friendly, outgoing personality with a genuine desire to help others.
- Communication: Excellent verbal communication skills and a professional telephone manner.
- Availability: Flexibility to work various shifts, including weekends, holidays, and evenings.
- Technology: Basic computer proficiency and the ability to learn new property management software quickly.
- Reliability: Punctuality and the ability to work well in a fast-paced team environment.
- Experience: No prior experience required. We value potential and attitude over past history.