Job Description
Join a Dynamic Team in Kansas City, MO! Apex Hospitality Solutions is currently seeking energetic and reliable individuals to join our team as Front Desk Agents. We are experiencing rapid growth and have immediate openings for friendly professionals who are ready to start their career in the hospitality industry.
Whether you are an experienced professional or looking to start a new path, we offer comprehensive on-the-job training and a supportive environment. We are looking for candidates who are eager to learn, possess a positive attitude, and want to make a great first impression on our guests every day.
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00)
- Flexible scheduling options
- Opportunity for advancement within the company
- Employee discounts on services
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression and handling all check-in and check-out procedures efficiently.
- Communication: Answer and direct incoming phone calls, emails, and visitor inquiries promptly and professionally.
- Operations Support: Assist in managing the front desk operations, including processing payments, managing reservations, and maintaining accurate guest records.
- Problem Solving: Address guest concerns and complaints with empathy and professionalism, escalating complex issues to management when necessary.
- Facility Maintenance: Maintain the cleanliness and organization of the reception area, lobby, and common spaces to uphold a high standard of hospitality.
- Security: Monitor access points and ensure the safety and security of guests and company assets.
Qualifications
- No Experience Required: We provide full training for the right candidates looking to start their career in hospitality.
- Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with diverse guests and staff.
- Professional Demeanor: A friendly, approachable, and customer-focused attitude is essential.
- Computer Literacy: Basic proficiency with computers, including Microsoft Office Suite and property management systems (training provided).
- Availability: Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
- Education: High school diploma or equivalent (GED) required.