Job Description
Are you looking to launch your career in the hospitality industry? Join Downtown Hospitality Group as a Front Desk Agent. We are currently seeking enthusiastic and reliable individuals to join our team in Philadelphia, PA. This is an excellent entry-level opportunity for those ready to learn the ropes of guest relations and operations management in a fast-paced environment.
We offer a competitive hourly wage, flexible shift scheduling, and a supportive team culture. If you have a positive attitude and a passion for helping others, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival, ensuring a positive first impression.
- Check-In/Check-Out: Efficiently manage the registration process, including verifying identification, processing payments, and issuing room keys.
- Communication: Answer incoming calls, respond to emails, and address guest inquiries regarding services, amenities, and local attractions.
- Guest Relations: Handle guest complaints or requests promptly and professionally, escalating issues to management when necessary.
- Administrative Tasks: Maintain accurate guest records, process nightly reports, and manage the front desk logbook.
- Area Maintenance: Keep the reception area, lobby, and public spaces clean, organized, and welcoming.
Qualifications
- Education: High school diploma or GED required; some college or hospitality coursework is a plus.
- Experience: Previous front desk or customer service experience is preferred, but entry-level candidates are encouraged to apply with a strong work ethic.
- Skills: Excellent verbal and written communication skills with a friendly demeanor.
- Technology: Proficiency with Microsoft Office Suite and Property Management Systems (PMS) is preferred.
- Availability: Must be available to work various shifts, including weekends and holidays.
- Professionalism: A neat, professional appearance and the ability to work well under pressure.