Job Description
Join our award-winning Kansas City hotel team as a Front Desk Agent and become the first point of contact for our valued guests! We're seeking a hospitality professional with exceptional communication skills to deliver memorable experiences. Enjoy competitive weekly pay, comprehensive benefits, and career growth opportunities in the heart of downtown.
As a cornerstone of our guest experience, you'll manage check-ins, handle reservations, and resolve inquiries with professionalism and warmth. We provide extensive training and a supportive environment where your dedication to service is recognized and rewarded.
Responsibilities
- Efficiently manage guest check-ins/check-outs using property management systems
- Process reservations, modifications, and special requests with precision
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Execute upselling techniques for room upgrades and amenities
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with property management software (Opera, etc.)
- Exceptional interpersonal and conflict resolution skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent
- Flexible availability including nights, weekends, and holidays
- Basic mathematical and cash-handling abilities
- Positive, solution-oriented mindset