Job Description
Join our award-winning hospitality team at Grand Hotel Oklahoma as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences in a luxury environment. Enjoy weekly pay, competitive benefits, and career growth opportunities in Oklahoma City's premier hotel district. If you thrive in fast-paced settings and possess a passion for service, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and modifications using Opera PMS system
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest stays
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury hospitality
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hotel operations and local attractions
- Flexible availability including nights, weekends, and holidays