Job Description
Join our award-winning luxury hotel as a Weekend Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to manage our front desk operations during peak weekend hours. This role is perfect for energetic individuals who thrive in fast-paced environments and excel at creating memorable first impressions. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our renowned hotel group.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservation inquiries and modify bookings in real-time
- Process payments and handle cash transactions accurately
- Address guest concerns with prompt, solutions-oriented communication
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and services during guest interactions
- Maintain organized records of guest preferences and feedback
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Basic knowledge of Indianapolis attractions and local transportation
- High school diploma or equivalent required
- Valid driver's license preferred