Job Description
Join our award-winning downtown hotel as a Weekend Front Desk Agent and become the heart of our guest experience! This part-time weekend role (Saturday/Sunday 6am-2pm or 2pm-10pm) offers competitive pay, flexible scheduling, and growth opportunities within our hospitality family. You'll manage check-ins/out, handle reservations, and create memorable moments for travelers from across the globe. Perfect for students, career-changers, or hospitality professionals seeking weekend work-life balance.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage room reservations and occupancy using Opera PMS system
- Resolve guest inquiries with prompt, solutions-oriented communication
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to enhance guest satisfaction and revenue
- Maintain a clean, organized front desk environment
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel management software (Opera, Fidelio)
- Strong problem-solving and multitasking abilities
- Excellent communication and interpersonal skills
- Ability to work weekends and holidays reliably
- Basic cash handling and credit card processing knowledge
- High school diploma or equivalent required