Job Description
Join our award-winning team at Seaside Hospitality Group as a Front Desk Agent in sunny Long Beach, CA! We're seeking a dynamic professional to be the first point of contact for our guests, delivering exceptional service that creates memorable stays. If you thrive in a fast-paced environment, possess exceptional communication skills, and want to grow your hospitality career, this is your opportunity to shine.
What We Offer:
- Competitive hourly pay plus performance bonuses
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Employee discounts on hotel stays and dining
- Opportunities for career advancement
Responsibilities
- Check in/out guests efficiently while verifying reservation details and payment methods
- Handle guest inquiries via phone, email, and in-person with prompt resolutionMaintain accurate guest records and manage room availability systems
- Process payments and manage cash drawer with strict adherence to procedures
- Coordinate with housekeeping and maintenance teams to address guest requests
- Uphold brand standards through exceptional service and property presentation
- Assist with group bookings and special event logistics
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Long Beach attractions and transportation
- Valid driver's license and reliable transportation