Job Description
Join our award-winning luxury hotel in the heart of Los Angeles! We're urgently seeking passionate hospitality professionals to elevate our guest experience. As a key member of our vibrant team, you'll deliver exceptional service while enjoying competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities.
Responsibilities
- Deliver personalized guest experiences exceeding expectations
- Manage check-in/check-out processes with precision
- Resolve guest inquiries and concerns promptly
- Coordinate with housekeeping and maintenance teams
- Upsell premium services and amenities
- Maintain accurate reservation and billing records
- Adhere to brand standards and safety protocols
Qualifications
- Minimum 2 years luxury hotel experience preferred
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (Opera)
- Valid California Food Handler Card
- Ability to work flexible shifts including nights/weekends
- Fluent in English (Spanish a plus)
- Strong attention to detail and multitasking ability
- Positive attitude and team player mentality