Job Description
We are seeking a dedicated and professional Front Desk Agent to join our award-winning hospitality team in Long Beach, CA. This is an urgent hiring opportunity for individuals who excel in a fast-paced, customer-centric environment. We offer competitive shift differential pay and comprehensive benefits for full-time employees.
As the first point of contact for our guests, you will play a crucial role in ensuring a memorable stay. We are looking for a reliable team player who is available for flexible shift work, including evenings and weekends.
Responsibilities
- Check guests in and out efficiently using our property management system (PMS).
- Handle incoming phone calls and emails professionally, answering inquiries and taking accurate reservations.
- Manage front desk operations during peak hours, including check-ins, check-outs, and luggage handling.
- Process payments accurately and resolve guest issues or complaints in a calm and solution-oriented manner.
- Assist with maintaining the cleanliness and organization of the lobby and reception area.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet our high standards.
- Accurately maintain daily logs and reports as required by management.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in front desk operations, guest services, or hospitality.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, StayNTouch).
- Strong verbal communication and interpersonal skills with a focus on customer service.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Must possess a professional appearance and a friendly, welcoming demeanor.
- Basic math skills for cash handling and billing.