Job Description
Welcome to Grand Horizon Hotels & Resorts, where we redefine hospitality standards. We are currently seeking a dynamic and professional Full-Time Front Desk Agent to join our prestigious team in the heart of Los Angeles, California. If you thrive in a fast-paced environment and possess a genuine passion for creating memorable guest experiences, we want to meet you.
As the face of our hotel, you will play a pivotal role in ensuring our guests feel welcomed, valued, and attended to from the moment they arrive. We offer a competitive benefits package, a collaborative work environment, and opportunities for professional growth within the hospitality industry.
As the face of our hotel, you will play a pivotal role in ensuring our guests feel welcomed, valued, and attended to from the moment they arrive. We offer a competitive benefits package, a collaborative work environment, and opportunities for professional growth within the hospitality industry.
Responsibilities
- Provide warm, professional, and efficient check-in and check-out services for all guests, ensuring a seamless arrival and departure experience.
- Manage reservations and room assignments with precision, utilizing our Property Management System (PMS) effectively.
- Handle guest inquiries, complaints, and special requests promptly and professionally, escalating complex issues to management when necessary.
- Maintain a pristine lobby area and assist with concierge services, including directions and local recommendations.
- Process payments, verify guest identities, and reconcile daily financial transactions accurately.
- Collaborate closely with housekeeping and maintenance teams to ensure rooms are prepared to the highest standard.
- Uphold strict security protocols and health & safety regulations at all times.
Qualifications
- High school diploma or GED is required; hospitality certification or relevant coursework is a plus.
- Previous experience in a front desk or guest services role within the hospitality sector is preferred.
- Strong verbal communication and interpersonal skills with a focus on customer service excellence.
- Proficiency in computer systems and Property Management Software is highly desirable.
- Ability to work flexible schedules, including weekends, holidays, and evening shifts.
- A professional appearance and a positive, service-oriented attitude are essential.