Job Description
Welcome to Downtown Luxury Suites, where we redefine hospitality in the heart of Los Angeles. We are currently seeking a professional and charismatic Front Desk Agent to join our dedicated team. In this pivotal role, you will be the first point of contact for our guests, setting the tone for a memorable stay. We pride ourselves on delivering exceptional service and maintaining a welcoming atmosphere in our premium property.
Why Join Us?
- Weekly Pay: Get paid every week with our direct deposit system.
- Competitive Benefits: Health, dental, and vision insurance available for full-time staff.
- Employee Discounts: Enjoy free nights and discounts at partner properties worldwide.
- Career Growth: Clear pathways for advancement within the hospitality industry.
If you are a detail-oriented individual with a passion for customer service, we want to hear from you.
Responsibilities
- Check guests in and out efficiently, ensuring all required documentation is collected accurately.
- Answer incoming phone calls and emails promptly, providing information about the hotel and local area.
- Manage reservations and room assignments using the property management system.
- Resolve guest complaints and inquiries with empathy and a problem-solving mindset.
- Monitor the lobby area to ensure it is clean, organized, and welcoming at all times.
- Assist with concierge services, including transportation and restaurant recommendations.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in a front desk or hospitality role preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, FrontDesk) is a plus.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Professional appearance and a positive attitude are essential.