Job Description
The Louisville Grand Hotel is currently seeking a professional, charismatic, and detail-oriented Front Desk Agent to join our award-winning hospitality team. If you thrive in a fast-paced luxury environment and have a passion for creating unforgettable guest experiences, we want to meet you.
As the face of our hotel, you will play a crucial role in ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive. We offer a competitive salary, comprehensive benefits, and a supportive work culture where your contributions are recognized.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to guests upon arrival and departure, ensuring a seamless check-in and check-out experience.
- Reservation Management: Assist with reservations, room assignments, and managing the hotel’s occupancy levels efficiently.
- Guest Relations: Address guest inquiries, requests, and complaints promptly and professionally, escalating issues to management when necessary.
- Operations Support: Process payments, handle mail and messages, and coordinate with housekeeping and maintenance to ensure room readiness.
- Front Desk Software: Utilize hotel property management systems (PMS) to track guest history, preferences, and special requests.
- Lobby Maintenance: Maintain a clean, organized, and welcoming lobby area for guests and visitors.
- Security Compliance: Adhere to all hotel security policies and safety procedures to ensure the well-being of guests and staff.
Qualifications
- Experience: Minimum of 1-2 years of experience in hospitality, front desk operations, or customer service is preferred.
- Education: High school diploma or GED required; hospitality or business college coursework is a plus.
- Communication: Excellent verbal and written communication skills with a polished, professional telephone manner.
- Technical Proficiency: Comfortable using computers, POS systems, and property management software.
- Appearance: Professional appearance and demeanor; adherence to uniform and grooming standards.
- Flexibility: Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Problem Solving: Strong problem-solving skills and the ability to remain calm under pressure.