Job Description
Join our vibrant hospitality team at Memphis Grand Hotel, where we value exceptional service and employee satisfaction! We're seeking energetic Front Desk Agents to deliver memorable guest experiences with daily pay and flexible shift work options. Enjoy competitive compensation, complimentary meals, and a supportive work environment in the heart of Memphis' entertainment district.
Why Work With Us?
- Daily pay processing - no more waiting for bi-weekly checks!
- Flexible day/evening/weekend shifts to fit your lifestyle
- Comprehensive training and career advancement opportunities
- Employee discounts on hotel services and local attractions
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage room reservations and modify bookings using PMS software
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate cash drawer reconciliation
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service excellence
- Assist with valet services and lobby concierge duties as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in reservation systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Basic math skills for cash handling and billing
- Positive attitude with Memphis hospitality pride