Job Description
Start Your Hospitality Career with Us
We are looking for enthusiastic and friendly individuals to join our team as Front Desk Agents. At Grandview Inn & Suites, we believe that great service starts with a welcoming smile. We are proud to offer a supportive environment where no prior experience is necessary—just bring your positive energy and we will provide the training you need to excel.
Located in the heart of Columbus, our hotel is a hub for travelers and locals alike. If you are ready to kickstart a rewarding career in the hospitality industry, we want to hear from you.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and ensure a smooth check-in and check-out process.
- Front Desk Operations: Manage the front desk, including answering multi-line phones, responding to emails, and managing correspondence efficiently.
- Guest Assistance: Offer local recommendations, answer inquiries regarding hotel amenities, and assist with special requests to enhance the guest experience.
- Administrative Tasks: Process payments accurately, maintain the guest ledger, and update guest profiles in our property management system.
- Maintenance Coordination: Communicate maintenance requests to the engineering team promptly to ensure guest rooms and public areas are in pristine condition.
- Security and Safety: Adhere to all hotel safety protocols and report any suspicious activity or maintenance issues immediately.
Qualifications
- No Experience Required: We welcome candidates with zero experience; we focus on attitude and willingness to learn.
- Communication Skills: Excellent verbal communication skills with a professional and friendly demeanor.
- Computer Literacy: Basic proficiency with computers and the ability to learn hotel property management software quickly.
- Time Management: Ability to multitask effectively and prioritize tasks in a fast-paced environment.
- Physical Demands: Ability to stand for long periods, lift up to 25 lbs, and work a flexible schedule including weekends and holidays.
- Professional Appearance: Must maintain a neat and professional appearance that aligns with our brand standards.