Job Description
Are you a natural people person with a passion for hospitality? The Louisville Grand Hotel & Spa is seeking a dedicated and professional Front Desk Agent to join our award-winning team. As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on delivering exceptional guest experiences and are looking for a team member who shares our commitment to excellence.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00)
- Comprehensive health, dental, and vision insurance
- Employee discounts on dining and room stays
- Opportunities for career advancement within the group
- A vibrant, supportive work culture
Key Duties:
As a Front Desk Agent, you will be responsible for ensuring our guests feel welcomed and valued from the moment they arrive. Your role involves managing reservations, answering inquiries, and resolving any issues that may arise during a guest's stay. We are looking for someone detail-oriented, organized, and able to multitask in a fast-paced environment.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming calls and emails promptly and professionally.
- Handle guest inquiries, requests, and complaints with grace and efficiency.
- Assist with baggage handling and valet services as needed.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and manage various accounts accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or customer service is preferred.
- Strong computer literacy, including proficiency with Windows and property management software.
- Excellent verbal and written communication skills.
- A friendly, approachable demeanor with a genuine desire to help others.
- Ability to work flexible hours, including weekends and holidays.