Job Description
Embark on an exciting hospitality career at our premier downtown LA location! Grand Plaza Hotels is seeking passionate Front Desk Agents to deliver world-class guest experiences. You'll be the first point of contact for international travelers, corporate clients, and leisure guests, creating memorable stays through exceptional service. Join our award-winning team and grow your career in one of the world's most dynamic cities.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using Opera PMS
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate cash handling procedures
- Collaborate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and special packages to enhance guest satisfaction
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6 months customer service experience in fast-paced environment
- Proficiency in Microsoft Office and hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to stand for extended periods and lift 25 lbs
- Valid California driver's license with clean record
- Flexible availability including nights, weekends, and holidays