Job Description
Welcome to The Sterling Grand Portland
We are a premier luxury hotel dedicated to providing exceptional guest experiences in the heart of downtown Portland. As we expand our world-class team, we are seeking a professional and charismatic Front Desk Agent to join our front-of-house operations immediately.
Why Join Us?
- Immediate Start: Start your new career journey with us as soon as next week.
- Competitive Benefits: Comprehensive health, dental, and vision insurance.
- Growth Opportunities: Clear pathways for advancement within our luxury hospitality group.
- Employee Discounts: Enjoy exclusive rates at other Sterling Grand properties worldwide.
Are you a hospitality professional with a passion for creating memorable guest stays? We want to hear from you.
Responsibilities
- Check guests in and out efficiently, ensuring accuracy in all reservations and guest information.
- Manage the front desk operations, including answering inquiries, processing payments, and handling special requests with a smile.
- Maintain a high standard of professional appearance and conduct at all times.
- Assist in coordinating front-of-house activities, including bell service and concierge services.
- Resolve guest complaints and issues promptly to ensure 100% guest satisfaction.
- Update and maintain the hotel's Property Management System (PMS) records accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
Qualifications
- Previous experience as a Front Desk Agent or Receptionist in a hotel or luxury resort setting.
- Strong verbal communication skills and a professional telephone manner.
- Proficiency with PMS software (e.g., Opera, StayNTouch) is highly preferred.
- Flexibility to work varying shifts, including weekends, holidays, and nights.
- A high school diploma or equivalent; post-secondary education in hospitality is a plus.
- Ability to multitask effectively in a fast-paced, high-volume environment.
- Fluency in English; additional languages are a bonus.