Job Description
Join our award-winning team at Harborview Hotels & Resorts as a Front Desk Agent in the heart of Baltimore's Inner Harbor! We're seeking a passionate hospitality professional to deliver exceptional guest experiences while representing our luxury brand. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams to ensure seamless operations
- Utilize property management systems to update guest preferences and special requests
- Resolve guest concerns promptly and maintain high satisfaction ratings
- Process payments and maintain accurate financial records
- Conduct property tours and promote hotel amenities to guests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Maryland hospitality/serving license preferred
- Professional appearance and positive demeanor
- Basic knowledge of Baltimore attractions and transportation
- High school diploma or equivalent required