Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Grand Plaza Hotels Fort Worth! We're seeking a charismatic professional to deliver exceptional guest experiences during evening hours. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic luxury environment. You'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, personalized service, and memorable stays. If you thrive in fast-paced settings and possess a passion for hospitality, this is your chance to shine!
Responsibilities
- Manage guest check-ins/checkouts efficiently with attention to detail
- Handle reservation modifications and special requests with professionalism
- Resolve guest inquiries and complaints promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for operational excellence
- Uphold brand standards through impeccable service delivery
- Monitor security protocols during overnight hours
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Proficiency in property management systems (e.g., Opera)
- Flexibility to work nights, weekends, and holidays
- Basic math and cash handling accuracy
- Texas hospitality certification preferred
- Fluency in English; Spanish a plus