Job Description
Join our award-winning team at Grandview Hospitality in Raleigh, NC! We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests. This role blends exceptional hospitality with operational excellence in a stunning downtown setting. You'll handle check-ins, manage reservations, and create memorable experiences while working alongside a supportive team. Our commitment to growth means we offer training programs and advancement opportunities. If you thrive in fast-paced environments and take pride in flawless service, we want you on our team!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphroom cleanliness standards and security protocols
- Assist with concierge services and local recommendations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Positive attitude with guest-first mindset