Job Description
We are seeking a dedicated and charismatic Front Desk Agent to join the prestigious Grand Peachtree Hotel. If you have a passion for hospitality and a flair for creating unforgettable guest experiences, we want to meet you. As the face of our brand, you will ensure that every guest feels welcomed, valued, and well-cared for from the moment they arrive until their departure.
In this role, you will manage the front desk operations, ensuring seamless check-ins and check-outs while providing top-tier customer service. You will be the first point of contact for our guests, so a positive attitude and problem-solving skills are essential.
Responsibilities
- Manage guest check-in and check-out processes with efficiency and grace, ensuring all documentation is accurate.
- Answer multi-line phone systems and direct inquiries to the appropriate departments promptly.
- Maintain the cleanliness and aesthetic appeal of the lobby and front desk area at all times.
- Process payments, handle financial transactions, and balance the cash drawer at the end of the shift.
- Resolve guest complaints and special requests with a focus on exceeding expectations.
- Collaborate closely with housekeeping, maintenance, and food & beverage teams to ensure seamless operations.
- Utilize hotel management software (PMS) to update guest profiles and manage room inventory.
Qualifications
- High school diploma or equivalent required; a degree in Hospitality or Business is a plus.
- Minimum of 1 year of previous experience in a hotel front desk or guest services role.
- Strong verbal communication skills with a polished and professional telephone manner.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Fidelio).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Professional appearance and demeanor with a genuine desire to serve others.