Job Description
Join our award-winning downtown Dallas hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver 5-star hospitality in one of Texas' most vibrant cities. Enjoy competitive benefits, career growth opportunities, and work alongside a passionate team committed to excellence.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and takes pride in creating memorable stays for international travelers and business executives alike. If you're passionate about hospitality and ready to elevate your career in a luxury setting, apply today!
Responsibilities
- Provide exceptional guest check-in/out experiences with warm, personalized service
- Manage reservations, room assignments, and VIP guest requests with precision
- Handle guest inquiries and resolve concerns promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, concierge, and maintenance teams
- Utilize hotel management systems (Opera, Fidelio) efficiently
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year luxury hotel front desk experience required
- Proficiency in property management systems (PMS)
- Exceptional communication and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Dallas attractions and transportation
- Professional appearance and positive attitude