Job Description
Join our award-winning luxury hotel in the heart of Austin! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to exceptional service while showcasing Austin's vibrant culture. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and optimize room assignments
- Resolve guest inquiries with proactive problem-solving
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Promote hotel amenities and local attractions
- Maintain a pristine front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in property management systems (e.g., Opera)
- Ability to multitask in fast-paced settings
- Strong attention to detail and organizational abilities
- Basic math and cash handling skills
- Availability to work evenings, weekends, and holidays