Job Description
Join the vibrant hospitality scene at Grand Miami Beach Hotel! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences while enjoying the stability of weekly pay and consistent shift schedules. Perfect for early risers or night owls, this role combines competitive compensation with career growth opportunities in Miami's dynamic tourism industry. Our team-centric environment values professionalism, local pride, and work-life balance.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems efficiently
- Upsell hotel amenities and local attractions
- Ensure strict adherence to safety protocols
Qualifications
- 1+ years hotel or customer service experience
- Flexible availability for day/evening/night shifts
- Proficient in PMS software (Opera, etc.)
- Strong communication and conflict resolution skills
- Multilingual abilities (Spanish/Portuguese preferred)
- Basic knowledge of Miami tourism landscape
- Ability to stand for extended periods
- High school diploma or equivalent