Job Description
Are you a hospitality enthusiast looking to elevate your career? The Austin Grand Hotel is seeking a dedicated and professional Front Desk Agent to join our elite team. We pride ourselves on delivering world-class service to every guest who walks through our doors. In this role, you will be the first point of contact, setting the tone for a memorable stay in the heart of Austin.
As a key member of our front office team, you will ensure our guests feel valued from the moment they arrive until they check out, embodying the spirit of our vibrant city.
Responsibilities
- Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.
- Manage guest inquiries via phone, email, and in-person with a focus on problem-solving.
- Process payments accurately and efficiently using property management systems.
- Maintain a clean and organized front desk area and lobby.
- Handle guest complaints and special requests with grace and professionalism.
- Collaborate with housekeeping and maintenance to ensure room readiness.
Qualifications
- Minimum of 1-2 years of experience in a front desk or guest services role.
- Proficiency in hotel PMS software (e.g., Opera, Micros).
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- High school diploma or equivalent required.