Job Description
Join our award-winning luxury hotel in downtown Raleigh as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable experiences for our distinguished guests. You'll be the first point of contact, embodying our brand's elegance while handling check-ins, concierge services, and resolving guest inquiries with exceptional finesse. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of North Carolina's most vibrant cities.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage room reservations and optimize occupancy rates
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle billing inquiries and process payments accurately
- Act as local concierge recommending attractions and dining
- Maintain detailed guest preference profiles for personalized stays
- Resolve guest complaints with professionalism and empathy
Qualifications
- 1+ years hotel or hospitality experience preferred
- Proficiency in Opera or PMS systems
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts including nights/weekends
- Valid North Carolina driver's license
- Basic knowledge of Raleigh attractions and transportation
- Professional appearance and positive demeanor