Job Description
Join our award-winning team at Grand Plaza Hotel in vibrant Fresno, CA! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a luxurious setting. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in the heart of California's Central Valley. Apply today to become part of our family-oriented culture where excellence is celebrated!
Responsibilities
- Deliver exceptional customer service to hotel guests with professionalism and warmth
- Manage check-in/check-out processes efficiently using hotel software systems
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/maintenance teams
- Process payments, manage reservations, and maintain accurate guest records
- Uphold strict cleanliness and safety standards in public areas
- Collaborate with cross-functional departments to ensure seamless operations
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic proficiency with property management systems (e.g., Opera, PMS)
- Valid California driver's license (if required for position)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- High school diploma or equivalent required
- Must pass background check and drug screening