Job Description
Join our award-winning hospitality team at the heart of downtown Denver! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences through flexible day/night/weekend shifts. As the first point of contact, you'll manage check-ins/out, handle reservations, and resolve inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Denver's premier hotels.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel software
- Process payments and maintain accurate financial records
- Handle reservation inquiries and modify bookings as needed
- Resolve guest complaints with prompt, solution-oriented approaches
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service excellence
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Denver attractions and transportation
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Valid Colorado driver's license preferred