Job Description
Be the Face of Excellence at The Watergate Hotel
We are currently seeking a dedicated and charismatic Front Desk Agent to join our world-class hospitality team in the heart of Washington, D.C. If you have a passion for creating unforgettable guest experiences and thrive in a fast-paced luxury environment, we want to meet you.
As the first point of contact for our esteemed guests, you will play a pivotal role in setting the tone for their stay. We offer a competitive compensation package, comprehensive benefits, and a dynamic workplace where your contributions are valued.
Responsibilities
- Guest Relations: Greet all guests with warmth and professionalism, ensuring a seamless check-in and check-out experience.
- Communication Hub: Manage the main switchboard, email inquiries, and in-person requests with efficiency and grace.
- Problem Resolution: Anticipate guest needs and resolve any issues or complaints immediately to ensure 100% guest satisfaction.
- Lobby Management: Maintain a pristine lobby environment, organizing amenities and ensuring the reception area reflects our luxury standards.
- Concierge Assistance: Provide local recommendations and assist with transportation arrangements to enhance the guest experience.
- Administrative Duties: Accurately process billing, maintain guest profiles, and manage daily paperwork.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk or hospitality role.
- Education: High school diploma or GED required; hospitality management certification is a plus.
- Skills: Excellent verbal and written communication skills in English.
- Software: Proficiency with Property Management Systems (PMS) and Microsoft Office Suite.
- Attitude: A polished, professional appearance and a positive, service-oriented mindset.
- Availability: Flexibility to work evenings, weekends, and holidays.