Job Description
Join our award-winning team as a Front Desk Agent at our premier Miami Beach property! We're urgently seeking charismatic professionals to deliver exceptional guest experiences. This full-time role offers competitive pay, flexible shift scheduling, and opportunities for career growth in the heart of Florida's hospitality hub. If you thrive in fast-paced environments and possess a passion for service, apply now to become the face of luxury hospitality!
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for guests
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize PMS software to maintain accurate guest records
- Handle payment processing and cash reconciliation
- Resolve guest concerns with professionalism and discretion
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid Florida driver's license preferred
- Spanish fluency a significant plus
- Professional appearance and positive attitude