Job Description
Join our award-winning team at Grand Plaza Hotel & Resort, Raleigh's premier luxury destination. We're urgently seeking passionate hospitality professionals to elevate our guest experience in the heart of North Carolina's vibrant capital. Enjoy state-of-the-art facilities, career growth opportunities, and a supportive work environment. Immediate openings available!
Responsibilities
- Deliver exceptional guest service exceeding expectations
- Manage front desk operations including check-in/check-out procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries, complaints, and special requests
- Upsell hotel services and amenities to enhance revenue
- Maintain accurate reservation and billing records
- Collaborate with management team to implement service standards
Qualifications
- Minimum 2 years of hotel/hospitality experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in hotel management software (Opera, etc.)
- Valid NC driver's license (if applicable to role)
- Professional appearance and customer-focused mindset
- Ability to multitask in fast-paced environment
- Basic knowledge of local attractions and events