Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences at our iconic downtown location. As the first point of contact, you'll embody our brand's commitment to elegance and service excellence while managing check-in/out processes, resolving inquiries, and coordinating with hotel departments. This full-time position includes competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding portfolio.
Responsibilities
- Manage seamless guest check-in/check-out procedures using property management systems
- Handle guest inquiries, complaints, and special requests with professionalism and discretion
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments for optimal service delivery
- Execute upselling strategies for room upgrades and hotel amenities
- Monitor daily revenue management metrics and report occupancy trends
- Assist during emergency situations following established protocols
Qualifications
- Minimum 1 year front desk or hospitality experience in premium hotel environment
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in fast-paced situations
- Strong attention to detail and organizational abilities
- Valid Georgia driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished customer service demeanor