Job Description
Are you a hospitality enthusiast looking to elevate your career? The Grand Plaza Hotel is seeking a dedicated and charismatic Front Desk Agent to join our world-class team in the heart of Atlanta.
We are more than just a hotel; we are a destination. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on personalized service, modern amenities, and creating unforgettable memories for travelers from around the globe.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for professional growth within a top-rated hospitality group.
- State-of-the-art training programs.
- A vibrant, supportive work culture.
Responsibilities
- Check guests in and out efficiently, ensuring accuracy of all billing information and reservation details.
- Handle incoming calls and correspondence in a professional and timely manner, managing the front desk switchboard and email inquiries.
- Resolve guest complaints and requests with a focus on exceeding expectations and maintaining guest satisfaction.
- Assist with the processing of payments, including cash, credit cards, and check deposits, balancing daily transactions.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces to uphold our high standards of presentation.
- Upsell hotel amenities, dining options, and special packages to enhance the guest experience and drive revenue.
Qualifications
- High school diploma or GED required; hospitality or customer service certification is a plus.
- Previous experience as a Front Desk Agent, Guest Services Agent, or in a similar customer-facing role preferred.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS) such as Opera, Smith Travel, or similar.
- Excellent verbal and written communication skills with a polished and professional demeanor.
- Ability to work flexible hours, including nights, weekends, and holidays as required.
- Strong problem-solving skills and the ability to remain calm under pressure.