Job Description
Join Our Team and Elevate Guest Experiences in Detroit!
We are looking for a dynamic and professional Front Desk Agent to join our prestigious hospitality team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, this is the perfect opportunity for you.
In this full-time role, you will be the first point of contact for our guests, ensuring their stay is seamless, comfortable, and enjoyable. You will manage front desk operations, handle inquiries, and provide exceptional service that keeps our guests coming back.
Responsibilities
- Welcoming guests with a warm, professional demeanor and assisting with check-in/check-out procedures.
- Managing reservations, answering phones, and responding to emails with accuracy.
- Maintaining the cleanliness and organization of the front desk area and lobby.
- Processing payments and handling cash transactions securely.
- Resolving guest complaints and requests promptly to ensure high satisfaction levels.
- Providing local recommendations and concierge services to enhance the guest stay.
- Collaborating with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office and property management systems (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Detail-oriented with a problem-solving mindset.
- Ability to stand for extended periods and lift moderate amounts of weight.