Job Description
Join our award-winning Grand Plaza Hotel team and become the heart of our 24/7 guest experience! We're seeking passionate Night Shift Hotel Associates to create memorable stays for travelers exploring Sacramento's vibrant nightlife. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your dedication shines brightest when the city sleeps. Perfect for night owls seeking a rewarding hospitality career with growth opportunities!
Responsibilities
- Provide exceptional guest check-in/check-out services with personalized attention
- Manage room assignments and key distribution during overnight hours
- Respond promptly to guest requests via phone and in-person
- Monitor security protocols and report any safety concerns
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest complaints with professionalism and empathy
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel or customer service experience required
- Strong communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Basic computer proficiency with reservation systems
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Must pass background check and drug screening