Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets luxury hospitality! We're seeking a dynamic Night Shift Front Desk Agent to create memorable guest experiences during evening and overnight hours. As the first point of contact, you'll embody our commitment to excellence while ensuring seamless operations during the night shift. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Kansas City.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and resolve issues with professionalism
- Monitor security protocols and emergency procedures overnight
- Coordinate with housekeeping and maintenance teams for flawless operations
- Process payments and maintain accurate financial records
- Perform nightly audits and report preparation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (e.g., Opera, Amadeus)
- Ability to work independently during overnight shifts
- Valid driver's license and reliable transportation
- Flexibility to work weekends, holidays, and overnight hours
- Basic knowledge of Kansas City attractions and services
- First Aid/CPR certification preferred