Job Description
Join our vibrant team at Grand Plaza Hotel in NYC! We're seeking energetic hospitality professionals for our front desk roles with weekly pay and flexible shift schedules. Enjoy competitive hourly rates while delivering exceptional guest experiences in the heart of Manhattan. No long waits for paychecks—just reliable weekly compensation and opportunities for growth within our luxury property.
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and provide personalized local recommendations
- Process payments accurately and maintain confidential guest records
- Resolve guest concerns promptly and escalate complex issues appropriately
- Collaborate with housekeeping and maintenance teams for smooth operations
- Uphold brand standards and maintain lobby cleanliness at all times
- Participate in daily briefings and stay updated on hotel promotions
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Proficiency with hotel management software (e.g., Opera)
- Strong attention to detail and multitasking abilities
- Valid work authorization in the United States
- High school diploma or equivalent; hospitality certification a plus