Job Description
Are you a hospitality enthusiast looking for a rewarding career in a dynamic environment? The Athenaeum Boston is seeking a highly organized and personable Front Desk Agent to join our award-winning team. We pride ourselves on delivering exceptional guest experiences and are looking for someone who embodies our values of warmth, professionalism, and attention to detail.
As the face of our hotel, you will be responsible for ensuring every guest feels welcomed and valued from the moment they arrive until they depart. If you thrive in a fast-paced, luxury setting and have a passion for service, we want to meet you.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive benefits package including health, dental, and vision insurance.
- Employee discounts on dining, spa services, and hotel stays.
- Opportunities for professional development and career advancement.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS) with a focus on speed and accuracy.
- Respond to guest inquiries via phone, email, and in-person with a warm, professional demeanor.
- Handle front desk operations during peak hours, ensuring accuracy in billing and payments.
- Maintain the cleanliness and aesthetic appeal of the reception area and lobby.
- Assist with concierge services and provide local recommendations to enhance the guest stay.
- Process reservations and manage room assignments to maximize occupancy and guest satisfaction.
- Resolve guest complaints or issues promptly and to their satisfaction.
Qualifications
- Minimum of 1-2 years of experience in a front desk or reception role within the hospitality industry.
- High school diploma or equivalent required; hospitality management certification is a plus.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Fidelio).
- Excellent verbal and written communication skills in English.
- Ability to work flexible shifts, including weekends and holidays.
- Strong problem-solving skills and a genuine guest-first attitude.