Job Description
Join the Grand Plaza Hotel & Suites, a premier hospitality destination in the heart of New York City. We are currently seeking a dedicated Front Desk Agent to provide exceptional guest experiences. We pride ourselves on our premium service standards and offer daily pay options for our hardworking team members.
About the Role:
You will be the first point of contact for our guests, setting the tone for their entire stay. We are looking for a friendly, professional, and detail-oriented individual to join our front-of-house team and help us maintain our reputation as a top hotel in NYC.
Responsibilities
- Greet and welcome guests warmly, checking them in and out efficiently.
- Manage reservations and room assignments with precision and attention to detail.
- Handle guest inquiries, complaints, and requests promptly and professionally to ensure 100% satisfaction.
- Process payments and manage hotel accounts accurately using our POS systems.
- Maintain a clean, organized, and welcoming front desk area at all times.
- Assist with concierge duties and provide local recommendations when needed.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality, guest services, or a related field is preferred.
- Excellent verbal communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible shifts, including weekends and holidays.
- Must be able to stand for extended periods and lift moderate weights.