Job Description
Join our award-winning luxury hotel in the heart of Fort Worth! As a Front Desk Agent, you'll be the first point of contact for our discerning guests, delivering exceptional service that creates memorable experiences. We offer competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality brand.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for hotel guests
- Manage room reservations, upgrades, and special requests with precision
- Handle guest inquiries and resolve issues promptly using empathy and problem-solving skills
- Process payments accurately and maintain secure financial transactions
- Collaborate with housekeeping, concierge, and valet teams for seamless operations
- Utilize property management systems (Opera/PMS) efficiently
- Uphold brand standards while maintaining a polished, professional appearance
Qualifications
- 1+ years of front desk or customer service experience in luxury hospitality
- Exceptional communication and interpersonal skills
- Proficiency with hotel property management systems
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Fort Worth attractions and local services
- High school diploma or equivalent required