Job Description
Join Our Team at The Grand Meridian
We are seeking a charismatic and professional Front Desk Agent to be the face of our luxury hotel in the heart of Miami. If you have a passion for hospitality and thrive in a dynamic environment, we want to meet you.
As a key member of our guest services team, you will be responsible for creating unforgettable first impressions and ensuring every guest feels valued from the moment they arrive.
Responsibilities
- Guest Check-In & Check-Out: Efficiently manage registration processes, verify identities, and ensure accurate billing for all guests.
- Guest Relations: Act as the primary point of contact for guests, responding to inquiries, requests, and feedback with grace and professionalism.
- Phone & Communication: Handle high volumes of incoming and outgoing calls, including reservations and general information, maintaining a polite and helpful tone.
- Problem Resolution: Address guest complaints and issues immediately, escalating complex situations to management while maintaining guest satisfaction.
- Housekeeping Coordination: Communicate with housekeeping staff to ensure rooms are ready for arrival and promptly address maintenance issues reported by guests.
- Front Desk Operations: Operate property management systems (PMS) accurately, process payments, and handle cash and credit transactions securely.
Qualifications
- Experience: Minimum of 1-2 years of experience in hospitality, hotel front desk, or customer service preferred.
- Education: High school diploma or GED required; previous hotel management training is a plus.
- Skills: Strong interpersonal and communication skills with a warm, welcoming demeanor.
- Language: Proficiency in English is required; fluency in a second language is highly desirable.
- Technical Proficiency: Comfortable using computer systems, POS, and PMS software (e.g., Opera, Micros).
- Professionalism: Ability to maintain a professional appearance and adhere to dress code standards at all times.