Job Description
Join our award-winning team at the heart of Memphis' vibrant downtown! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences at our luxury riverfront hotel. As the first point of contact, you'll embody Southern hospitality while managing all guest interactions with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Deliver exceptional guest service during check-in/check-out, reservations, and special requests
- Manage room assignments, key distribution, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Utilize Opera property management system for real-time inventory and rate management
- Handle guest complaints with empathy and resolve issues to satisfaction
- Process payments, foreign currency exchanges, and financial transactions accurately
- Train new staff on hotel procedures and service standards
Qualifications
- Minimum 2 years hotel front desk experience in luxury properties
- Proficiency with Opera PMS, Marriott Bonvoy, or similar systems
- Exceptional communication and conflict resolution skills
- Valid Tennessee driver's license and reliable transportation
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail with multitasking capabilities
- TSSA or AHLEI certification preferred
- Basic knowledge of Memphis attractions and local events