Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Memphis, TN! We're seeking energetic individuals to deliver exceptional guest experiences during rotating shifts. This entry-level role offers rapid career growth in the hospitality industry with comprehensive training and competitive benefits. Perfect for career changers or recent graduates seeking hands-on guest service experience in a dynamic environment.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservations, inquiries, and special requests via phone/in-person
- Maintain accurate guest records using property management systems
- Process payments and manage cash drawer operations
- Resolve guest concerns promptly and professionally
- Collaborate with housekeeping and security teams
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, PMS systems)
- Ability to work flexible shifts including nights/weekends/holidays
- Professional appearance and demeanor
- Problem-solving abilities with attention to detail
- Must pass background check and drug screening